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  FAQ's: General questions

Does UFile support all the tax forms?
UFile can be used to prepare all kinds of personal tax returns and has all the forms to support them. Any kind of self-employment income, be it from farming, fishing, commission, rental or others may be entered in UFile even if you have multiple businesses or properties.

Remember, UFile produces returns for all provinces including automatic calculation of provincial tax credits.

For a list of all the forms UFile supports, click here.

For the list of UFile's limited restrictions, click here.

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How do I know when to enter total amounts and when to enter details in my tax file?
If you will be sending your tax return to the CRA electronically, you normally do not need to provide details. However, if you will be printing your tax return and sending it in by mail, details will be expected.

Note that even if the CRA and Revenu Québec accept your electronic returns without any details, they may, upon verification, demand to see your detailed tax information. Therefore, it is up to you to decide whether you prefer to provide the details from the start when preparing your tax file, or wait until the governments ask for them, if ever.

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How long will it take me to prepare my tax return?
This depends mostly on how much information you have to enter.

Some taxpayers' returns can be done in just minutes, while more complex returns can take a couple of hours.

Fortunately, you don't have to finish your tax return in one single UFile session. You can stop at any time, for any reason, and come back to finish later, either the same day after taking a break, or later in the week after having gathered missing tax information, for instance.

To resume a session, click "Sign In" and enter as a "Returning User.”

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What makes UFile such a fast method?
The mere fact that you don't have to find your way through and decipher a large selection of government forms (two sets of forms if you are a Quebec resident).

All you need to do is keep your tax information handy and answer UFile's questions.

Basically, you set the pace!

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Can I prepare my tax return in French?
No problem. Our related site, ImpôtExpert.ca, was created specifically for that purpose.

ImpôtExpert.ca is the equivalent of UFile.ca, for the French-speaking community. Anything you can do with one application you can also do just as easily with the other. It is up to you to access the service designed in the language that you prefer to use. UFile.ca also allows you to select the language of the printed return.

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Can I use UFile if I have a Mac or Linux?
Absolutely! UFile supports the Mac and Linux operating systems running browsers based on the latest Mozilla rendering engine. See www.mozilla.org for more information.

To learn more about UFile's system requirements, click here.

Note: UFile has not been fully tested on all versions of Mac and Linux operating systems. We cannot guarantee UFile will be compatible with all platforms and their respective browsers.

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What about third party filing?
Revenue ministries consider that third party filing occurs when a taxpayer prepares his own tax return on one computer, then asks another individual to file it on his behalf. This individual is a third party.

UFile.ca is not a third party filing your tax return for you. When using UFile, only you can file your own return, whether you print it and send it in or file it electronically.

Remember that you will not be paying extra to UFile.ca for the privilege of filing electronically since you alone are responsible for filing your tax return and UFile does not act as a third party in any manner.

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What if I'm not completely satisfied?
Don't hesitate to let us know.Your complete satisfaction is our goal. Please email feedback@ufile.ca with your concerns and a copy of your paid invoice emailed to you by UFile.ca.

Please note: UFile cannot be held responsible for tax returns that are rejected for NetFiling. Only the CRA and Revenu Québec have authority to determine whether a tax return should be accepted via NETFILE. If your tax return cannot be NetFiled, it should be printed (using UFile) and filed by mail.

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Is there a support line I can phone?
UFile support is provided by email only. Click Contact us on the home page or, in UFile, use the support assistant found in the Help menu to send us an email.

In practically all cases, we will be able to handle your request by email. However, should the support staff ultimately not be able to do so, they will ask you to provide your phone number and the best time to reach you in order to address your problem by phone.

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