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FAQ

Frequently Asked Questions



Do you have questions for Revenu Québec about your solidarity tax credit?

If you have questions for Revenu Québec (RQ) regarding the solidarity tax credit, please visit their information page.

Due to a very high volume of calls to RQ concerning the solidarity tax credit, the agency recommends that if you have questions about your solidarity tax credit file, click here to send a secure email. You will receive a reply by email if need be, if need be. RQ assures taxpayers no one will be penalized as a result of a delay in replying.

RQ assures us that they are working to bring the situation back to normal as quickly as possible. Their priority remains making sure that nobody is penalized as a result of this situation and that every taxpayer receives the amounts to which he or she is entitled.



FAQ - General questions

  • Can I prepare any type of returns with UFile?

  • Can I use UFile to prepare the return of a deceased taxpayer? If so, how?

  • What supporting documents do I need when using UFile?

  • Can I copy my information from TurboTax® to UFile?

  • Can anyone use UFile for free?

  • Does UFile support all the tax forms?

  • How do I know when to enter total amounts and when to enter details in my tax file?

  • How long will it take me to prepare my tax return?

  • What should I do if an email that seems to be from the CRA or UFile asks me to provide personal or sensitive information?

  • What makes UFile such a fast method?

  • Can I prepare my tax return in French?

  • What about third party filing?

  • What if I'm not completely satisfied?

  • Is there a support line I can phone?

FAQ - UFile Online: before you start

  • What is UFile ONLINE?

  • How much does UFile ONLINE cost?

  • What is UFile's definition of a dependant, and what types of tax returns can dependants prepare for free using UFile?

  • Who should use UFile?

  • Is UFile ONLINE easy to use?

  • When can I use UFile ONLINE?

  • How can I use UFile if I don't have a computer?

  • How do I get assistance if I need it?

  • What payment methods does UFile accept?

  • Can I file my tax return for free using UFile ONLINE?

FAQ - UFile Online: technical questions

  • Is UFile ONLINE a type of software?

  • Is UFile ONLINE secure?

  • Where is UFile ONLINE storing my data?

  • How can I access my UFile ONLINE data?

  • I cannot remember my Password, can you help me?

  • What is encryption?

  • What are cookies?

  • What are firewalls?

  • Does UFile ONLINE use a timeout facility?

  • How do I print my tax return?

  • How do I make a backup of my tax information?

  • What are the system requirements for UFile ONLINE?

  • Can I use UFile if I have a Mac or Linux?

FAQ - Questions about UFile for Windows

  • What is UFile for Windows?

  • What is the difference between UFile for Windows and UFile ONLINE?

  • How much does UFile for Windows cost?

  • Where can I get UFile for Windows?

  • How many tax returns can I prepare with UFile for Windows?

  • How do I get assistance if I need it?

  • What are the system requirements for UFile for Windows?

  • Can I install UFile for Windows on more than one computer?

  • I would like to delete a file in UFile for Windows. How can I do that?

  • How can I install the latest update if I experience problems with the automated download procedure from the program?

  • Why does UFile not work on my computer running on the XP operating system?

  • May I use Vista as my operating system and file my tax return with UFile for Windows this year?

FAQ - Tax related questions

  • Do I really need to file a tax return?

  • May I claim the federal or provincial disability amount (line 5844) when also claiming fees for full-time care in a nursing home?

  • How do I enter medical expenses in UFile?

  • Why must I enter income information for an ex-spouse?

  • What if I do not know the amount of the ex-spouse's income for the year?

  • I have no federal tax to pay but I owe provincial tax. UFile is carrying forward the donations. How can I have UFile apply the donations to the provincial tax calculation?

  • How do I claim the 2015 Ontario energy and property tax credit on Form ON479 in UFile?

  • How do I indicate in the program that I’m a dependent senior for purposes of the calculation of the tax credit for home-support for seniors (Quebec Schedule J)?

  • Why, when preparing the notice of assessment for the TP-1 return, did Revenu Québec increase the Quebec Parental Insurance Plan (QPIP) contribution for Quebec residents with employment income from a province other than Quebec?

  • How is UFile handling the reduction of the additional contribution for the second child in subsidized daycare on the Quebec TP-1 return?

FAQ - Questions about electronic filing (NETFILE)

  • Can I file my tax return electronically?

  • Should I file my return electronically?

  • Can I file my return via NETFILE with UFile?

  • When filing my tax returns electronically, how do I send in my supporting documents?

  • How do I find out the status of my current-year tax return?

  • Can I prepare my Quebec TP1 return with UFile?

  • Can I file my Quebec TP1 return electronically?

  • What about access codes?

  • I have a balance due on my tax return. How can I make the payment when I file using NETFILE?

  • I can't NETFILE my tax return. What should I do?

  • If I choose not to use NETFILE, where do I mail my tax return?

FAQ - Tax filing questions

  • What is the tax filing deadline?

  • What if I cannot file before the tax deadline?

  • What if I need to correct my tax return after it has been filed?