FAQ's: Before you start...

• What is UFile for Windows?
• How much does UFile cost?
• Where can I get UFile?
• What types of tax returns I can prepare with UFile?
• How many returns I can prepare with UFile?
• Can anyone use UFile for Windows for free?
• What supporting documents do I need when using UFile?
• How do I get assistance if I need it?
• Why should I trust UFile?

What is UFile for Windows?
UFile is Canada’s newest, and yet one of its most mature tax software products. UFile for Windows is based entirely on UFile.ca, Canada’s online tax preparation program, and it has all the features and benefits of the original UFile product in a format that allows for installation on your PC.

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How much does UFile cost?
UFile's suggested retail price is $29.99.

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Where can I get UFile?
UFile can be purchased at Future Shop or Best Buy stores across Canada, or online at www.futureshop.ca, bestbuy.ca or ufile.ca.

Additional returns can be purchased online by clicking here.

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What types of tax returns can I prepare with UFile?
UFile is designed to prepare just about any tax return. However, if yours is a complex tax return and you feel that you do not have sufficient expertise, it may be wise to consult a professional to guide you.

This being said, the general restrictions currently applicable are listed below. You cannot use UFile if:

• You are required to file any type of bankruptcy return;

• You changed the fiscal year-end of your business;

• You are reporting Harmonized Agristability/Agri-Invest (T1273)

We regret any inconvenience that this may cause.

Note that UFile does not set any restrictions on the electronic filing of tax returns to the CRA or Revenu Québec. However, there are NETFILE restrictions imposed by the CRA and Revenu Québec respectively.

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How many tax returns can I prepare with UFile?
UFile offers the ability to prepare up to 8 tax returns. Additional returns can be purchased online, if necessary.

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Can anyone use UFile for Windows for free?
UFile for Windows is very economically priced (suggested retail price of $29.99 for UFile Standard or $39.99 for UFile Plus). UFile for Windows counts ALL returns, regardless of the taxpayer's income level.

UFile.ca, Canada's online tax preparation program, is available free of charge to taxpayers with annual income of $20,000 or less. Click here to begin.

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What supporting documents do I need when using UFile?
You should have all the tax documents you would normally need if you prepared your tax return manually on paper, if you had your taxes done by an accountant, or if you used another commercial software. This includes your information slips and all receipts you intend to submit.

If, however, you begin preparing your tax return with UFile, then realize that you are missing certain information, you can always quit and come back later to finish preparing your return. UFile always saves your data as you proceed through its tax preparation sequence.

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How do I get assistance if I need it?
Read the questions carefully. If you require assistance, several options are available depending on the nature of your query.

• To find out what UFile does with the information you enter, click the "?" icon next to the relevant field.

• To refer to the CRA's T1 guide, click the Canadian flag icon within the relevant help file.

• To refer to the Revenu Québec's TP1 guide, click the Quebec flag icon within the relevant help file.

• Check our list of FAQ's.

If the options above do not prove satisfactory, send an email to UFile. We will provide you with an answer as quickly as we can.

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Why should I trust UFile?
UFile is reliable. Its tax calculation modules were built by Dr Tax Software Inc., developer of the best professional tax software in Canada. Our skilled engineers and software developers have designed UFile for Windows as well as a Web application (UFile.ca) that use the most recent technology to create a product that is fast, secure and scalable.

If you prepare your family's returns, UFile will optimize the tax results for all family members and apply any eligible transfers (income, deductions, credits) between them to maximize the refunds expected and/or minimize the balances due to the CRA and Revenu Québec.

UFile enables you to prepare your tax return in English or in French, for any Canadian province or territory.

Dr Tax Software Inc., maker of UFile, is a national company based in Montreal. It was built upon its knowledge of tax and financial services, of the Internet and, more importantly, of the taxpayers' needs.

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>> Technical questions

>> The CRA, the Revenu Québec and NETFILE

>>General questions

>>Tax related questions