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FAQ's: General questions |
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Does UFile support
all the tax forms? Remember, UFile produces returns for all provinces including automatic calculation of provincial tax credits. For a list of all the forms that UFile supports, click here. For the list of UFile's limited restrictions, click here. ....... How do I know when
to enter total amounts or details in my tax file? Note that even if the CRA and Revenu Québec accept your electronic returns without any details, they may, upon verification, demand to see your detailed tax information. Therefore, it is up to you to decide whether you prefer to provide the details from the start when preparing your tax file, or wait until the governments ask for them, if ever. ....... How long will
it take me to prepare my tax return? Some taxpayers' returns can be done in just minutes, while more complex returns can take a couple of hours. Naturally, you don't have to finish your tax return in one single UFile session. You can stop at any time, for any reason, and come back to finish later, either the same day after taking a break, or later in the week after having gathered missing tax information, for instance. ....... What makes UFile such a fast method? All you need to do is keep your tax information handy and answer UFile's questions. Basically, you set the pace! ....... Can I prepare my
tax return in French? ....... Can I use UFile with
a Mac or with Linux? Please note, however, that UFile.ca, the online equivalent of UFile for Windows, supports Mac and Linux operating systems running the latest version of Internet Explorer (IE) and all browsers based on the latest Mozilla rendering engine. (See www.mozilla.org for more information.) Note: UFile.ca has not been fully tested on all versions of Mac and Linux operating systems. We cannot guarantee that UFile will be compatible with all platforms and their respective browsers. ....... What about third
party filing? When using UFile, only you can file your own return, whether you print it and mail it in, or file it electronically. Remember that you will not pay extra to UFile for the privilege of filing electronically since you alone are responsible for filing your tax return, and UFile does not act as a third party in any manner. ....... What if I'm not completely
satisfied? Please note: UFile cannot be held responsible for tax returns that are rejected for NetFiling. Only the CRA and Revenu Québec have authority to determine whether a tax return should be accepted via NETFILE. If your tax return cannot be NetFiled, it should be printed (using UFile) and filed by mail. ....... Is there a support line I can
phone? In practically all cases, we will be able to handle your request by email. However, should the support staff ultimately not be able to do so, they will ask you to provide your phone number and the best time to reach you in order to address your problem by phone. ....... Can I use UFile for Windows to
prepare returns for prior years? You can go as far back as the 1999 tax year. UFile.ca is a Web-based application that allows you to prepare your tax return online. There is no program to install, and all your data reside on our secure servers. You just have to create a unique user ID and password to file your family's returns. More details are available here. ....... Do I have to register my copy
of UFile for Windows? ....... Can I purchase additional returns
for my UFile program? ....... Will I be able
to use my current copy of UFile for Windows next year to do my
2009 returns? Note that since the number of returns you can prepare is specific to each year, the unused returns cannot be carried forward for future use. ....... ............. |
>> The CRA, the Revenu Québec and NETFILE >> General questions
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