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  FAQ's: General questions

Does UFile support all the tax forms?
UFile can be used to prepare all kinds of personal tax returns and has all the forms to support them. Any kind of self-employment income, be it from farming, fishing, commission, rental or other, may be entered in UFile even if you have multiple businesses or properties.

Remember, UFile produces returns for all provinces including automatic calculation of provincial tax credits.

For a list of all the forms that UFile supports, click here.

For the list of UFile's limited restrictions, click here.

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How do I know when to enter total amounts or details in my tax file?
If you will be filing your tax return electronically, you normally do not need to provide details. However, if you will be printing your tax return and sending it in by mail, details will be expected.

Note that even if the CRA and Revenu Québec accept your electronic returns without any details, they may, upon verification, demand to see your detailed tax information. Therefore, it is up to you to decide whether you prefer to provide the details from the start when preparing your tax file, or wait until the governments ask for them, if ever.

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How long will it take me to prepare my tax return?
This depends mostly on how much information you have to enter.

Some taxpayers' returns can be done in just minutes, while more complex returns can take a couple of hours.

Naturally, you don't have to finish your tax return in one single UFile session. You can stop at any time, for any reason, and come back to finish later, either the same day after taking a break, or later in the week after having gathered missing tax information, for instance.

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What makes UFile such a fast method?
The mere fact that you don't have to find your way through, and decipher a large selection of government forms (two sets of forms if you are a Quebec resident).

All you need to do is keep your tax information handy and answer UFile's questions.

Basically, you set the pace!

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Can I prepare my tax return in French?
No problem. ImpôtExpert is the equivalent of UFile for the French-speaking community. Anything you can do with one application you can also do just as easily with the other. You may install and access the software in the language that you prefer to use.

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Can I use UFile with a Mac or with Linux?
UFile is currently only available for installation in a Windows environment. You may run UFile on your Mac if you have the Windows environment installed. To learn more about UFile's system requirements, click here.

Please note, however, that UFile.ca, the online equivalent of UFile for Windows, supports Mac and Linux operating systems running the latest version of Internet Explorer (IE) and all browsers based on the latest Mozilla rendering engine. (See www.mozilla.org for more information.)

Note: UFile.ca has not been fully tested on all versions of Mac and Linux operating systems. We cannot guarantee that UFile will be compatible with all platforms and their respective browsers.

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What about third party filing?
Revenue ministries consider that third party filing occurs when a taxpayer prepares their own tax return on one computer, then asks another individual to file it on their behalf. This other individual is a third party.

When using UFile, only you can file your own return, whether you print it and mail it in, or file it electronically.

Remember that you will not pay extra to UFile for the privilege of filing electronically since you alone are responsible for filing your tax return, and UFile does not act as a third party in any manner.

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What if I'm not completely satisfied?
Your complete satisfaction is our goal. Please email feedback@ufile.ca with your concerns. For more information on our satisfaction guarantee please click here.

Please note: UFile cannot be held responsible for tax returns that are rejected for NetFiling. Only the CRA and Revenu Québec have authority to determine whether a tax return should be accepted via NETFILE. If your tax return cannot be NetFiled, it should be printed (using UFile) and filed by mail.

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Is there a support line I can phone?
UFile Standard support is provided by email only. Click Contact us on the home page or, in UFile for Windows, use the support assistant found in the Help menu to send us an email. UFile Plus users have access to telephone and email support.

In practically all cases, we will be able to handle your request by email. However, should the support staff ultimately not be able to do so, they will ask you to provide your phone number and the best time to reach you in order to address your problem by phone.

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Can I use UFile for Windows to prepare returns for prior years?
If you wish to go back to prior tax years, please use our online version of UFile available at www.ufile.ca.

You can go as far back as the 1999 tax year. UFile.ca is a Web-based application that allows you to prepare your tax return online. There is no program to install, and all your data reside on our secure servers. You just have to create a unique user ID and password to file your family's returns. More details are available here.

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Do I have to register my copy of UFile for Windows?
No. However, while product registration is not necessary to use UFile for Windows once it is activated, it is however strongly recommended as registered users qualify for free support and email notification of important news. Registration is required in order to obtain program updates free of charge.

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Can I purchase additional returns for my UFile program?
Yes, you can purchase a bank of 2 additional returns for $9.99 and 4 additional returns for $19.98 at the UFile Shop. Once you have completed the order form, you will be provided with a new CD key that you will enter by clicking Add extra returns in the Tools menu. This will allow you to complete 2 and 4 additional returns.

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Will I be able to use my current copy of UFile for Windows next year to do my 2009 returns?
No. With UFile for Windows 2008, you can prepare tax returns for the 2008 tax year only. Next year, you will need to purchase the software again (UFile for Windows 2009) in order to prepare tax returns for the 2009 tax year.

Note that since the number of returns you can prepare is specific to each year, the unused returns cannot be carried forward for future use.

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