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  FAQ's: The CRA, Revenu Québec and NETFILE

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Can I file my tax return electronically?
The CRA will be inviting most taxpayers to use NETFILE to submit their income tax returns electronically.

To find out if you're eligible, check the mailing label of your annual tax return package to see whether you were given a personalized Web Access Code (WAC). If you have not yet received a tax package, or if there is no WAC visible, click here to obtain your WAC online from the CRA, or contact the NETFILE help desk at 1(800)714-7257 to have one assigned to you.

With this WAC, using NETFILE is a snap so long as you are fully eligible under the CRA's requirements. (Click here to see the complete list of CRA restrictions.)

When you are ready to NETFILE, UFile will direct you to the CRA's NETFILE site where you will upload your file to them.

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Should I file my return electronically?
If you are eligible for NETFILE, it is a good idea for several reasons:

  • Shorter processing time
    The CRA can process your tax return almost immediately and send your refund much faster, if applicable. If the CRA already has your direct deposit information, your refund should be in your account within 2 weeks of filing.

    If you have a balance due, you can make a post-dated payment using Web banking, or send a post-dated cheque for April 30, thereby making sure that you will not have to pay a penalty.

  • Greater control
    The CRA verifies the returns submitted via NETFILE immediately. If there are errors, your file will be sent back for you to fix. The CRA will not attempt to rectify errors for you.

  • Proof of receipt
    The acknowledgement you get from the CRA is your proof of receipt, and it comes to you immediately after using NETFILE. Be sure to save it on your hard disk for future reference.

  • No hassle with slips or receipts
    You don't have to bother sorting out all your tax slips and receipts and sending them to the CRA, as they are usually not required for returns submitted electronically. Make sure, however, that you keep them handy in a secure location in case the CRA does ask to see them.

  • No mail
    There is no need to bother with envelopes, stamps or postal delays. This saves you time, money and energy.

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Can I file my return through NETFILE when using UFile?
Certainly. Each year, UFile is certified for NetFiling by the CRA and Revenu Québec.

Click here for more information on NetFiling your return.

View our NETFILE certification status.

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When filing electronically, how do I submit my supporting documents?
When you file your tax return electronically, you are not required to send in your receipts, information slips and other supporting papers.

You should, however, keep this material safe and handy. The CRA and Revenu Québec do occasionally require some documents, in which case they would contact you and specify exactly what they need to look at.

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How do I check the status of my return after sending it via NETFILE?
After you submit your tax return to the CRA via NETFILE, wait online to receive confirmation. This will let you know if the tax return was accepted as submitted or if, for some reason, your return could not be accepted electronically.

If the CRA's reply indicates any error, you will have to correct the error directly in your data, within UFile, in order to be able to create a new electronic tax return to be sent via NETFILE again.

To check the status of your federal refund, click here. This service is available from mid-February to December 31.

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Can I prepare my Quebec TP1 return with UFile?
Certainly. If you indicate that you were a Quebec resident on December 31 of the tax year, you will be prompted, in the course of the interview, to provide Quebec information where different from federal information. Incidentally, you can always enter different Quebec information by clicking the "fleur-de-lis" icon, where available.

If you are a Quebec resident, UFile will help you prepare your Quebec tax return together with your federal tax return, at no extra charge.

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Can I file my Quebec TP1 return electronically?
Yes you can, if you are eligible for NETFILE Québec and have received an invitation from Revenu Québec, along with a personal access code. (Click here to see the Revenu Québec's restrictions.)

If you are eligible for NETFILE Québec but did not receive an invitation to participate, you can call any Revenu Québec service centre listed on their Web site and request an access code, which will be assigned to you immediately over the phone. Some personal information will be requested, and we suggest that you have your previous year's tax return on hand when you place the call.

When you are ready to NETFILE, UFile will direct you to the Revenu Québec's NETFILE site where you will upload your file to them.

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Why do I need an access code for the NETFILE SERVICE?
The CRA will only give you access to its NETFILE service if, upon transmitting a tax return electronically, you have proven your identity by entering your social insurance number, date of birth, and the individual Web Access Code (WAC) that they have given you.

Similarly, you will only be able to NETFILE your Quebec return to Revenu Québec by using the access code that they have given you.

To obtain your WAC online from the CRA, click here.

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What is the CRA's "My Account" service?
My Account is a new CRA online service that gives you secure access to your personal tax and benefits information. This can be useful when preparing your tax return as it provides information about your RRSP contribution limits and instalments paid.

Security on “My Account” requires the taxpayer to enter information from their notice of assessment and from line 150 of their tax return from one of the previous two years. These will identify you as authorized to view the information available.

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How do I correct a tax return I already filed?
For information on how to modify a tax return that has already been filed, refer to the options below:

  • Regarding a federal tax return filed with the CRA, the CRA's My Account service offers a feature called "Change my return". This service allows a taxpayer or their authorized representative to submit changes to their most recent Income Tax and Benefit Return or to returns for the previous two years. Please click here for more information.

    Alternatively you may complete and file a T1 Adjustment Request on a T1-ADJ. Click here for more information.

  • Regarding a Quebec tax return filed with Revenu Québec, you must fill out Form TP-1.R-V, Request for an adjustment to an income tax return and mail it to Revenu Québec together with documents justifying your request.

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If I use NETFILE, how do I pay my balance due?
There are a number of ways to pay an outstanding balance if you are using NETFILE to submit your tax return. Payment can be made

  •  electronically
  •  at your financial institution
  •  by pre-authorized debit
  •  by mail
  •  in person

You are not required to send the amount due as you file. You can defer payment until April 30th.

For more information on how to pay a balance due, please visit http://www.cra-arc.gc.ca/tx/ndvdls/tpcs/ncm-tx/pymnts/menu-eng.html.

Quebec residents should also visit http://www.revenu.gouv.qc.ca/en/entreprise/impot/
societes/acomptes/paiement.aspx
for information on paying a balance due to Revenu Québec.

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I can't NETFILE my tax return. What should I do?
Ensure that you have the latest version of UFile for Windows. If not, please follow these steps to update your version:

  1. Connect to the Internet.

  2. Run UFile for Windows.

  3. Click Tools on the top menu bar, and select Program updates.

  4. In the dialogue box that appears, click Check for updates by Internet. This will launch the update feature in UFile for Windows.

  5. Finally, in UFile, open your existing tax file and click Results to recalculate your return.

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If I choose not to NETFILE, where do I mail my tax return?
Click the link below to find the address of the tax centre nearest you.

http://www.cra-arc.gc.ca/tx/ndvdls/fq/t1flngddrss-eng.html

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