Community Volunteer Income Tax Program

Welcome to all CVITP volunteers.

This page contains useful links, answers to  frequently asked questions (FAQ's), and other helpful information about the UFile CVITP version for Community Income Tax Program Volunteers.

Download your 2023 version of UFile for Windows.

Useful Links:

UFile's tools for getting started:

  • Your UFile product contains an easy to read tutorial. Click the New Tutorial button on the bottom right corner of your UFile Start screen.
  • Click here to view the UFile QuickStart guide.

UFile's context-sensitive help:

  • To access frequently asked questions about an area of the program, please use the instant help menu found adjacent the support assistant.
  • If you have a question about a specific input field, look for the icon to the left of that field.
  • For general help, click the icon at the top of your screen at any time.

Do you have a support question?

Please contact your coordinator for information regarding when you will receive your download link (or your UFile CD), your CVITP Activation key and your training.

Please use our Contact form and select "UFile CVITP" as the UFile product you are using. You may also use the Support Assistant in UFile under Help.

We regret that we are not able to offer telephone support to CVITP volunteers this tax season.

Your UFile software and activation key are provided under exclusive contract with the Canada Revenue Agency. They may not be shared under any circumstances without the expressed written permission of DT Tax and Accounting, a Thomson Reuters Business and the CRA


1) Obligation to use a password

As requested by the National CVITP Coordinator in Ottawa, UFile CVITP has made the use of a password mandatory since tax year 2013.

2) Operation

The "Password'' function is rendered mandatory as soon as a "CVITP activation key" has been added to the UFile program.

A password is then required:
a) When "Saving" a new file for the first time.
b) When using "Save As" to create a copy of a file.

The password is then requested whenever the file is opened.

Note: The password is required only for tax year 2013 and later. Previous years are not affected.

3) Choosing a password

The password must be from 6 to 15 characters in length. There is no difference between upper case and lower case letters.

4) Procedure

It is recommended that any community organization defines "one unique password" to be used by all volunteers of the organization for the current tax year.
The password should be documented and stored in a safe place.

NOTE: For those who also install a consumer Activation key for their NETFILE personal needs, the "Password" function is also activated for the years 2013 and 2014 when the program runs as "Taxpayer preparing his/her own tax return".

More questions? We have answers.


(Long distance charges may apply.)